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Genesys
FormerlyGenesys Telecommunications Laboratories
TypePrivate
IndustryCustomer experience
Founded1990; 31 years ago
Founders
  • Gregory Shenkman
  • Alec Miloslavsky
Headquarters,
United States
Worldwide
Key people
Tony Bates(CEO)
Paul Segre (Chairman)[1]
Products
Services
  • Business Consulting
  • Professional Services
  • Managed Services
Revenue $1.4 billion[2] (2018)
Owner
5,935[3]
Websitewww.genesys.com
Works

Genesys, or Genesys Telecommunications Laboratories, Inc., is a Daly City, California-based company that sells customer experience (CX) and call center technology to mid-sized and large businesses.[4] It sells both cloud-based and hybrid cloud software. The company was founded in 1990[5] and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012.[6]

History[edit]

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Genesys was founded by Gregory Shenkkman and Alec Miloslavsky in October 1990.[5][7] The company's original seed funding was $150,000 in loans from the founders' families.[5] The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQstock exchange under the ticker symbol GCTI.

In late 1999, Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion.[8]

In October 2007, Paul Segre succeeded Wes Hayden as Genesys's chief executive officer (CEO).[9]

In February 2012, Permira and TCV acquired Genesys from Alcatel-Lucent for $1.5 billion.[6][10]

In July 2016, private equity investor Hellman & Friedman purchased a $900 million stake in Genesys from majority owners Permira and Technology Crossover Ventures, valuing the company at $3.8 billion.[11]

In May 2019, former Skype CEO Tony Bates joined Genesys as the new CEO, with former CEO Segre moving to the position of chairman.[1]

Acquisitions[edit]

The company has grown over the years through a series of acquisitions.

In December 1997, Genesys acquired Forte Software, Inc. (later renamed Adante), a developer of e-mail management software.[12] Codigo de activacion de renee undeleter.

In December 1998, Genesys acquired Plato Software Corporation.[13]

In June 1999, the company acquired Next Age Technologies, a workforce management software developer.[13]

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In May 2001, the company purchased IBM's CallPath computer telephony integration (CTI) business.[14]

In 2002, Genesys parent Alcatel acquired Telera, a Campbell, California-based developer of voice portal and interactive voice response (IVR) systems, and merged the company into Genesys.[15]

In April 2006, Genesys acquired VoiceGenie Technologies, a developer of voice self-service software based on VoiceXML.[16]

In December 2007, Genesys announced it acquired Informiam, a developer of performance management software for customer service operations.[17]

In January 2009, Genesys announced the acquisition of Conseros, a developer of high-volume work item management software and SDE Software Development Engineering, a creator of hosting management software for contact centers.[18]

In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers.[19]

In May 2014, the company acquired OVM Solutions, a developer of cloud-based customer communications software.[20]

Software

In 2016, the company acquired the Genesys division of EIT, its regional partner in Korea.[citation needed] In December, Genesys acquired Interactive Intelligence, a developer of customer experience software for the cloud, for $1.4B [21]

Two and a half men 1080 torrent. In February 2017, Genesys acquired Silver Lining, an employee performance management company that developed applications to support and analyze employee performance and learning automation.[22]

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In February 2018, Genesys acquired AltoCloud, a customer journey analytics provider.[23]

In March 2020, the company acquired nGUVU, a partner purchased to add gamification to its workforce engagement management suite.[24]

In March, 2021, the company announced the acquisition the Bold360 suite of digital engagement software from LogMeIn.[25]

Products[edit]

The company develops call center software for businesses. The software is available over the cloud, or as on-premises software. The company's products include the following:

  • Genesys Engage, formerly PureEngage, Genesys' original call center software[26]
  • Genesys Cloud, formerly PureCloud, microservices-based software built on Amazon Web Services[26]
  • PureConnect, formerly Customer Interaction Center or CIC (developed by Interactive Intelligence), software for customer experience management at contact centers[26]
  • Genesys DX, predictive digital customer engagement software which combines customer experience software (CX) with artificial intelligence (AI)[27]

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Genisys scan tool

Operations[edit]

Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.[4][citation needed]

Sponsorships[edit]

Otc Genisys Software

Genesys is the primary sponsor of IndyCar Series driver James Hinchcliffe in the #29 Andretti Autosport Honda. The company also has sponsorships with the Texas Motor Speedway for the Genesys 300 and Genesys 600 races.[28][29]

Genisys Scan Tool

References[edit]

Genesys Software Jobs

  1. ^ ab'Genesys Taps Former Cisco, Microsoft, Skype Exec as CEO'. No Jitter. May 6, 2018. Retrieved June 24, 2021.
  2. ^'Genesys CEO Paul Segre takes the acquisition track to keep pace with evolving contact center industry'. Fierce CEO. April 28, 2016. Retrieved June 23, 2021.
  3. ^Genesys LinkedIn
  4. ^ abPatrick Hoge (11 March 2014). 'To go, or not to go: Tech's IPO shuffle'. San Francisco Business Times. Retrieved 6 May 2014.
  5. ^ abcScott McCormack (6 July 1998). 'The Russia house'. Forbes. Retrieved 6 May 2014.
  6. ^ abPatrick Hoge (15 June 2012). 'Paul Segre, president and CEO of Genesys'. San Francisco Business Times. Retrieved 6 May 2014.
  7. ^'Genesys Telecommunications Laboratories, Inc'. Securities and Exchange Commission. 1997. Retrieved 7 May 2014.
  8. ^'Alcatel plans to buy Genesys for $1.5 Billion'. The New York Times. September 29, 1999. Retrieved June 24, 2021.
  9. ^Leonard Klie (3 October 2007). 'Genesys CEO Leaves for Nuance Post'. Destination CRM. Retrieved 7 May 2014.
  10. ^'Alcatel-Lucent sells Genesys for $1.5bn'. Financial Times. 19 October 2011. Retrieved 7 May 2014.
  11. ^'Private equity firm takes $900M stake in Genesys call center business'. Silicon Valley Business Journal. July 21, 2016. Retrieved June 24, 2021.
  12. ^'FORTE ACQUIRED BY GENESYS'. Telecom Paper. March 10, 1998. Retrieved June 24, 2021.
  13. ^ ab'Form 10-K'. Securities and Exchange Commission. September 28, 1999. Retrieved June 24, 2021.
  14. ^'Genesys' Acquisition of IBM's CallPath Will Allow Both to Focus'. Gartner. May 16, 2001. Retrieved June 24, 2021.
  15. ^'Alcatel Will Merge Telera Into Genesys, Challenge IVR Market'. Gartner. June 3, 2002. Retrieved June 24, 2021.
  16. ^'Genesys Rubs Aladdin and Acquires VoiceGenie Technologies'. Destination CRM. April 5, 2006. Retrieved June 24, 2021.
  17. ^'Genesys Acquires Informiam'. Destination CRM. December 11, 2007. Retrieved June 24, 2021.
  18. ^'Genesys Acquires Informiam'. TMCNET. January 22, 2009. Retrieved June 24, 2021.
  19. ^'Genesys Acquires Social Customer Care Provider Solariat'. Destination CRM. March 19, 2014. Retrieved June 24, 2021.
  20. ^'Genesys acquires OVM Solutions'. IT Web. May 6, 2014. Retrieved June 24, 2021.
  21. ^'Genesys to Buy Interactive Intelligence in $1.4 Billion Deal'. Bloomberg.com. 2016-08-31. Retrieved 2021-04-13.
  22. ^'Genesys announces acquisition of Silver Lining Solutions'. ITP. March 7, 2017. Retrieved June 24, 2021.
  23. ^'Genesys Chooses Altocloud as Next Strategic Acquisition'. No Jitter. February 27, 2018. Retrieved June 24, 2021.
  24. ^'Genesys Acquires Gamification Startup nGUVU'. No Jitter. March 3, 2020. Retrieved June 24, 2021.
  25. ^'Genesys Acquires Digital Engagement Suite from LogMeIn'. No Jitter. March 16, 2021. Retrieved June 24, 2021.
  26. ^ abc'Genesys Debuts New Cloud Branding'. No Jitter. January 14, 2020. Retrieved July 1, 2021.
  27. ^'Genesys DX: Driving Digital Customer Engagement'. No Jitter. January 14, 2020. Retrieved July 1, 2021.
  28. ^'Texas' INDYCAR race adds Genesys sponsorship'. Indycar.com. February 26, 2020. Retrieved June 24, 2021.
  29. ^'How first-year title sponsor Genesys is making most of fan-less IndyCar race at TMS'. Star Telegram. June 5, 2020. Retrieved June 24, 2021.

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